At Zuddhi Systems, we strive to provide high-quality software products and excellent customer service. We understand that circumstances may arise where you need to seek a refund or cancel your software subscription. Therefore, we have established the following refund and cancellation policy:
1. Refund Policy:
a. We offer a 30-day money-back guarantee for our software product. If you are not satisfied with the software and wish to request a refund, please contact our customer support team within 15 days from the date of purchase.
b. To be eligible for a refund, you must provide a valid reason for your dissatisfaction and demonstrate that you have made a reasonable effort to resolve any technical issues with our support team.
c. Refunds will be processed using the original payment method used during the purchase. Please note that it may take 5 to 7 working days for the refund to appear in your account.
2. Cancellation Policy:
a. You have the right to cancel your software subscription at any time. To cancel, please contact our customer support team with your cancellation request.
b. If you cancel your subscription before the next billing cycle, you will not be charged for the subsequent period.
c. Please note that cancelling your subscription does not entitle you to a refund for any unused portion of the subscription or previous payments already made.
3. Exceptions:
a. Our refund policy does not apply to any third-party services or products that may be integrated or bundled with our software. Please refer to the respective refund policies of those providers.
b. We reserve the right to refuse a refund or cancellation request if we suspect fraudulent activity, abuse of our software, or violation of our terms and conditions.
4. Technical Support:
a. We are committed to providing technical support to ensure the smooth functioning of our software. If you encounter any issues or need assistance, please contact our customer support team.
b. Please note that technical support does not guarantee a refund unless the software is determined to be fundamentally defective or incompatible with the advertised features.
5. Contact Us:
If you have any questions or concerns regarding our refund and cancellation policy or need assistance, please contact our customer support team. We will be happy to assist you and address any issues you may have.
Please note that by purchasing our software product, you agree to comply with and abide by the terms and conditions outlined in this refund and cancellation policy.
This refund and cancellation policy is effective as of 05 April, 2023 and is subject to change without prior notice. Any updates or modifications to this policy will be communicated to you through our website or other appropriate means.
Thank you for choosing Zuddhi Systems Private Limited as your software provider. We value your satisfaction and will do our best to address any concerns you may have.
