Refund & Cancellation Policy

Zuddhi Systems Technologies Private Limited (“us”, “we”, or “Zuddhi Systems”, which also includes its affiliates) is the author and publisher of the internet resource www.zuddhisystems.com (“Website”) on the world wide web as well as the software, services and applications provided by Zuddhi Systems, including but not limited to the mobile application ‘Zuddhi Systems’, and the software, services and applications.

1.REFUND & CANCELLATION POLICY

At Zuddhi Systems, your satisfaction is important to us. This Refund and Cancellation Policy outlines the procedures for requesting a refund or canceling a service.

You are eligible for a refund if you notify us of your dissatisfaction or request cancellation within 7 days of purchase. The refund will be initiated within 7 business days and credited to the original payment method, provided the request meets the refund eligibility criteria.

Refunds are only applicable for services or products that are unused, non-customized, or defective. Once a product is delivered or service is consumed, it may not be eligible for refund unless it was delivered in a faulty or non-functional state.

To request a refund, email us at our official support address with your order ID, reason for refund, and relevant supporting documentation. Our support team will verify the request and communicate the outcome via email.

Cancellations must be initiated as early as possible. If the order has already been processed or delivered, cancellation may not be possible.

Zuddhi Systems reserves the right to decline a refund if the policy conditions are not met or if the request appears to be fraudulent or abusive in nature.

This policy may be revised periodically. Users are encouraged to check this page regularly. By using our services, you agree to this Refund and Cancellation Policy.

For any refund-related queries, please reach out to our support team through the contact information available on our website.


2. ADDRESS FOR PRIVACY QUESTIONS

Should you have questions about this Privacy Policy or Zuddhi Systems information collection, use and disclosure practices, you may contact, the Data Protection Officer appointed by Zuddhi Systems in accordance with the provisions of PDPA. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your personal information. If you have any grievance with respect to our use of your information, you may communicate such grievance to the Data Protection Officer:

Name: Zuddhi Systems
No. 2 Sri Nagar,
5th Street, Narayanapuram, Pallikaranai,
Chennai, Tamil Nadu 600100,
India.

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